If you wish to request an exchange, simply contact our customer service team at this address: support@fincutmen.com
In your email, please specify:
- Your order number (e.g., #212756).
- The item concerned and the reason for your exchange request (e.g., iconic black t-shirt size S, to be exchanged for a size M).
Our team will respond within 24 to 48 hours with initial instructions. You will then be invited to follow the steps of our exchange process as indicated.
Please note that we only approve exchanges if the returned product is strictly in its original condition. The conditions are as follows:
- It must not have been worn (except for quick fitting) or washed.
- The product must be clean, without any marks (deodorant, sweat, grease, etc.) or perfume odor.
- You must return the product in its complete original packaging.
If the returned item does not meet these conditions, it cannot be exchanged and will be sent back to you.
If your exchange request is accepted, you will not have to pay anything. Fincut covers this operation.