To request a refund, start your return directly through our dedicated portal. The request is processed independently, without going through email.
Access the Fincut Returns & Exchanges Portal
How to proceed
- Go to the Returns Portal.
- Enter your order number and email address.
- Select the relevant item and choose the reason refund (or return).
- Download and print your shipping label to drop off your package.
Please note that when an item is returned as part of a refund request, shipping costs are the customer's responsibility. We will only approve the refund if the returned product is strictly in its original condition:
- It must not have been worn (except for a brief fitting) or washed.
- The product must be clean, without any marks (deodorant, sweat, greaseā¦) or perfume odor.
- You must return the product in its complete original packaging.
If the returned item does not meet these conditions, it will not be eligible for a refund and will be shipped back to you.
Once the request has been approved and the refund has been initiated, your bank or payment provider takes over. Depending on the provider, it may take up to 10 business days for the amount to appear in your account.