If you wish to request a refund, simply contact our customer service team at this address: support@fincutmen.com
In your email, please specify:
- Your order number.
- The reason for your refund request.
Our team will respond within 24 to 48 hours with initial instructions.
Please note that when an item is returned as part of a refund request, shipping costs are the customer's responsibility. Furthermore, we only approve refunds if the returned product is strictly in its original condition. The conditions are as follows:
- It must not have been worn (except for quick fitting) or washed.
- The product must be clean, without any marks (deodorant, sweat, grease, etc.) or perfume odor.
- You must return the product in its complete original packaging.
If the returned item does not meet these conditions, it will not be eligible for a refund and will be sent back to you.
If the refund request is approved, you will be invited to follow the steps of our return process and select the refund option on the payment gateway. This allows us to process the case by transferring the refunded amount to your account.
The process then passes to your bank or payment provider. Depending on the provider, transfer times vary. You may wait up to 10 business days before the amount appears in your account. So please do not worry if you do not see the refund immediately.