We optimize our organization and choice of service providers so that you receive your order as quickly as possible. It is prepared and shipped within 24 business hours following its confirmation. The shipment of your package is notified to you by email along with its tracking number (see “ How to track my order ? ”).
Delivery times vary depending on the destination country and the shipping method of your order (to home or relay point).
France
- Relay point (Mondial Relay): about 3 business days.
- Home delivery (GLS / Colissimo for Corsica and mountain areas): 1 to 2 business days.
- Express shipping (Chrono 13): delivery the next day before 1:00 PM if your order is confirmed before 1:00 PM and placed on a weekday (Monday to Friday).
Belgium and Luxembourg
- Relay point (Mondial Relay): 3 to 5 business days.
- Home delivery (Mondial Relay Home / GLS): 2 to 4 business days.
Germany
- Relay point (Chronopost Shop2Shop): 3 to 5 business days.
- Home delivery (Delivengo / GLS): 3 to 5 business days.
Switzerland
- Home delivery (Delivengo): 3 to 5 business days.
Please note that since Switzerland is not part of the European Union, the order may incur additional fees. If it exceeds 62 CHF, it is subject to an 8.1% tax as Swiss VAT. Possible customs duties may be charged to you and must be paid upon delivery. We advise you to contact your local customs office to obtain more precise information about these fees and thus avoid unpleasant surprises.
United Kingdom
- Home delivery: 5 to 7 business days.
Please note that since the United Kingdom is not part of the European Union, orders over £130 may be subject to customs duties. We advise you to contact your local customs office to obtain more precise information about these fees and thus avoid unpleasant surprises.
Spain, Italy, Portugal, Netherlands
- Home delivery (Delivengo / GLS): 3 to 5 business days.
- Relay point (Mondial Relay): 4 to 6 business days.